FAQ

Photocopying is available at the front desk. (Please inquire at the front desk for rates.)
 (Please inquire at the front desk for rates.) However, we do not offer printing services for data on a USB memory stick or data sent by e-mail. However, we do not offer printing services for data on a USB memory stick or data sent by e-mail.

Yes, we do at the front desk. (The fee varies depending on the number of sheets and the destination.)

We are sorry, but the service is currently suspended. Please understand that we are currently out of service.

Check-in time is usually from 3:00 p.m. and check-out time is 10:00 a.m. Check-out time is 10:00 am. Check-in time is usually from 3:00 p.m. and check-out time is usually from 10:00 a.m. It may vary depending on the plan you have booked.

Early check-in prior to the regular check-in time (15:00) may not be possible depending on the reservation status of the day before and the day of check-in. Please contact the hotel for details. If you wish to check in before 15:00, you will be charged an additional fee depending on the time.

The normal check-out time is 10:00.
We can extend the check-out time by 1,000 yen per hour for a single guest, or 2,000 yen per hour for a double guest.
After 1:00 p.m., you will be charged for one night.
 (*Please note that we may not be able to meet your request depending on the reservation status on the day.)

Yes, you can use your company name as the address. For guests who pay directly at the front desk upon check-in, we ask that payment be made at the automatic payment machine, and a receipt (receipt type) will be issued from the machine. Private receipts (handwritten type) can also be issued.

Payment must be made in advance by the time of check-in.

Please pay in person or by bank transfer prior to the check-in date. You can also pay by credit card at the official reservation website. If you wish to pay in person or by bank transfer, please contact us in advance. Please note that you will be responsible for the bank transfer fee.

We accept VISA, JCB, AMEX, MasterCard, and J-WEST credit cards.

Yes, some electronic money can be used. Please ask the front desk for details.

No, we do not.

Yes, you can use your UnionPay card when you check in. You can use your UnionPay card at the front counter. (Automatic payment machines are not supported.) Please note that UnionPay cards cannot be used at any of the hotel's facilities.

Yes, you can at the front desk.

The Ministry of Health, Labor, and Welfare of Japan requires that foreigners who do not have a permanent address in Japan present their passport and a copy of their passport when staying at the hotel.
 In addition to your name, address, occupation, etc., you are required to provide your nationality, passport number, and a copy of your passport. We ask for your understanding and cooperation in this matter.

English speaking staff may be available in addition to Japanese (please note that we are not available 24 hours a day, 365 days a year).

Wireless LAN (Wi-Fi standard) is available in all guest rooms and the lobby free of charge.

This is an abbreviation for "Video on Demand System. About 250 channels of movies and other programs are available. (1,000 yen per night). Programs include foreign and Japanese films. (Fast forwarding and rewinding are also available.)
*Only available at some hotels.

▼VIA INN KANAZAWA
In the interest of environmental protection, cleaning during your stay is limited to once every 3 nights. (From October 1, 2024)
【If you wish to use towels on a day when the room is not cleaned】
Please present your card outside the door by 1:00 p.m. on the day of your stay and we will place your towel outside the door. (We will not enter your room.) 
【If you wish to have your room cleaned】
Please notify the front desk at least one day in advance and we will come in between 9:00 and 15:00 on that day to clean the room.

▼Other Hotels
Rooms for guests staying multiple nights are cleaned sequentially from 10:00.
If you are still in your room after the last check-in time (13:00), or if you have put a "No Cleaning" sign on your room, we will put your towels at the entrance.
In consideration of global environmental protection, we would like to ask for your cooperation with the Green Card.
In consideration of global environmental protection, bedding linens (sheets, duvets, and pillowcases) for guests staying consecutive nights are changed once every three days. If you wish to have your bedding linens changed any other time, please present your Green Card on your bed.
If you do not present your Green Card, we will change towels (bath towels, face towels, bath mats), gowns (pajamas), collect garbage, clean your room, and make your bed using the same linens.

One towel per person can be added free of charge, but additional towels will be charged separately.

We have plans for telecommuting and teleworkers. Please see our website or contact the hotel for details.

Please check this page.

No, we do not provide cribs or bed guards.

From the perspective of public morals, crime prevention, and fire prevention, we ask that only guests of the hotel be allowed to enter the guest rooms and guest room floors. Please visit us in the lobby.

No, you can leave your room key with us until you check out.
 If you are worried about losing it, you can leave it at the front desk.

We are sorry, but we do not allow animals other than assistance dogs (guide dogs, hearing dogs, service dogs, etc.) to stay with us.

Yes, assistance dogs (guide dogs, hearing dogs, service dogs, etc.) are welcome to stay with you. Please contact the hotel in advance if you wish to stay with your dog.

Please send them to the hotel. We will keep it until the day of check-in.
Please make sure to include the name of the guest and the date of stay. We do not accept cash, valuables, fragile items, items that require temperature/humidity control such as cool delivery, cash on delivery, or cash on delivery.

Yes, we can. We accept luggage that can be picked up on the day of check-in or check-out. We do not accept luggage without a reservation, valuables, fragile items, or items that require special temperature control (such as refrigerated or frozen items).

Yes, you can. We do not accept special packages such as time service or cool delivery.

No, we do not offer room service.

No, we do not provide OTC medicines as it is against the Pharmaceutical Affairs Law. We apologize for any inconvenience this may cause, but please prepare them beforehand or purchase them at a hospital or pharmacy.

Valuables will be sealed in a valuables bag and kept in the hotel safe. Please note that we may not be able to keep your valuables depending on their size and contents.

Please ask the front desk for a list of restaurants near the hotel.