Policies and Conditions of Stay

1. Basic concept

West Japan Railway Daily Service Net Company (hereinafter referred to as "we", "our", "us") recognizes the importance of personal information and considers it our social responsibility to protect personal information. We comply with laws and internal rules regarding personal information and properly acquire, use and manage the personal information we handle and strive for continuous improvement.

2. Handling of personal information

We comply with the following matters regarding the handling of personal information.

• (1) Clarification of the purpose of use
  • We clarify the purpose of use of personal information and utilize it within the scope of the purpose.
• (2) Restriction on the use for unintended purpose
  • "We will not use personal data for any purpose other than the purpose of use or provide personal data to a third party, unless we obtain prior consent of the customer or except as otherwise provided by law."
• (3) Proper acquisition
  • We acquire personal information by lawful and fair means.
• (4) Ensuring accuracy
  • We strive to keep personal data accurate and up-to-date.
• (5) Safety protection
  • ・We assign a manager on each business that handles personal information.
  • ・We take security measures to prevent unauthorized access to personal information, loss, destruction, falsification or leakage of personal information.
  • ・We establish rules and manuals regarding the handling of personal information, then widely disseminate them throughout the company and group companies, and provide guidance and supervision.
  • ・We will properly select the outsourcing company and provide guidance and supervision to conduct appropriate management in the same way as we do in our company, when we outsource the processing of personal information to a third party.
• (6) Disclosure, correction, deletion, etc.
  • When you request to disclose, correct or delete your own personal data, we will respond to the request according to the Act on Protection of Personal Information, etc.
• (7) Responding to inquiries
  • We will respond appropriately and promptly to inquiries from customers regarding personal information.

3. Matters to be announced based on "Act on the Protection of Personal Information"

We announce the following matters based on "Act on the Protection of Personal information" regarding the personal information we retain.

• (1) Purpose of use
  • We use the customer's personal information within the scope of the following purposes.
  • ・To conclude and perform the contract about providing products/services and after-sales services, and to execute our business appropriately
  • ・To protect the security of our customers and employees
  • ・To deliver invitations and information by mail, telephone, e-mail, etc., about products and services or various events and campaigns, etc. handled by our company, our group companies and our affiliated companies.
  • ・To carry out questionnaire surveys by mail, telephone, e-mail, etc., in order to develop products, start new services or plan measures to improve customer satisfaction
  • ・To enhance the safety, investigate/research the use trends etc. of our customers and analyze the business
  • ・To consider and develop the software/system/facilities/devices etc. for new products/services and protecting the security
  • ・To improve the quality of the official website
  • ・To respond to inquiries, opinions and requests sent from customers about products, services, etc., handled by our company, group companies and affiliated companies
  • ・To provide notification of lost property or conduct emergency contact, etc.
  • ・In addition, to carry out the work associated with each item above
  • If we intend to use customer's personal information for any purpose other than the above, we will notify you of the purpose of use in advance, and we will not use it for unintended purposes without the consent.

  Cookies

  Some of the content on this website uses cookies. If cookies are disabled in your browser settings, it may not be displayed correctly.
  Please enable cookies in your browser settings in order to be able to use all content.
  This website uses Google's access analysis tool "Google Analytics" to improve usability for customers and gain an understanding of the site access situation. Google Analytics uses cookies to collect your access logs; however, they do not contain any information that could identify you personally. The access logs collected are managed in accordance with Google's privacy policy. For details, please check the privacy policy for Google Analytics and Google below. Privacy Policy for Google Analytics and Google In addition, this site may use cookies to serve advertisements that are presumed to be of interest to you on websites, applications, and other digital media other than ours.
  If you want to disable ad serving, please follow the steps on the opt-out page of the ad serving site.
  In addition, when we outsource operations, we may provide customer information to our subcontractors to the extent necessary for said operations. In such cases, we will conclude agreements with our subcontractors concerning the handling of personal information, and supervise them appropriately.

• (2) Provision to a third party
  • We will not provide your personal information to any third parties, except for the purposes in the preceding paragraph and any of the following cases.
  • ・When we have your consent
  • ・When required by law
  • ・When it is necessary for the protection of human life, body or property, and obtaining your consent is difficult
  • ・When it is specially required for improving public health or promoting the sound growth of children, and obtaining your consent is difficult
  • ・When it is necessary for cooperation with an authority or institution of the national or local government, and any other third party entrusted by them, in executing the affairs required by laws and regulations, and obtaining your consent could impede the execution of said affairs
  • ・When providing personal information to a third party in a foreign country, we will obtain your consent in advance, except where permitted by law.
• (3) Anonymized information
  • When we create anonymized information, we will comply with the Act on the Protection of Personal Information and related guidelines, and handle it appropriately. In such cases, we will handle the information in accordance with the standards for the method of creation of anonymized information and the standards for the security management measures for anonymized information and processing methods, as well as making public announcements at the time of creation and at the time of provision to a third party.
• (4) Shared use
  • We share personal information as follows:
  • ①Shared use of personal data related to the Via Inn Members Club and the Via Inn Official App
    • A) Items of personal data for the shared use目
      • ・Name, age, gender, address, birthdate, phone number, email address, member number etc.
      • ・Information concerning Via Inn usage, such as reservation history at Via Inn (date, hotel, amount, number of points, app usage information)
      • ・Information concerning Via Inn Members Club membership invalidation, withdrawal or loss or theft of membership card, etc.
      • ・ Information about the request of stopping sending DM etc.
    • B) Scope of shared use
      • ・West Japan Railway Company
      • ・West Japan Railway Daily Service Net Company
      • ・West Japan Railway Via Inn
      • ・West Japan Railway Hotel Development Limited
      • (Hereinafter, West Japan Railway Daily Service Net Company, JR West Via Inn Co., Ltd., and West Japan Railway Hotel Development Limited referred to collectively as the "Hotel Chain")
    • C) Purpose of use
      • ・To provide the benefits and services offered by the Hotel Chain to members
      • ・To provide information about the events and services etc. of the Hotel Chain
      • ・To investigate the market and develop products based on the use status of accommodation services related to the Hotel Chain
      • ・To improve convenience by improving the content of accommodation services related to the Hotel Chain, and to provide members with information of high interest at appropriate times
      • ・Various communications regarding accommodation and services at our Hotel Chain
      • ・To respond to the customer's inquiries
      • ・ In addition, to carry out the work associated with each item above
    • D) The entity name in charge of managing the personal data
      • West Japan Railway Daily Service Net Company
  • ②Shared use of personal data related to the Via Inn Official Website
    • A) Items of personal data for the shared use
      • Name, e-mail address, date of birth, gender, telephone number, postal code of residence, country of residence, membership number, information related to reservations such as dates of stay, cookie information
    • B) Scope of shared use
      • ・West Japan Railway Company
      • ・The companies of the Hotel Chain
    • C) Purpose of use
      • ・To contact you and confirm your hotel reservations
      • ・To respond to inquiries, opinions, and requests from you related to the services of the Hotel Chain
      • ・To conduct surveys, research and analysis regarding customer usage trends, etc.
      • ・To provide you with information on various events and services provided by us and co-users
    • D) The entity name in charge of managing the personal data
      • West Japan Railway Daily Service Net Company
• (5) Notification, disclosure, correction, deletion and suspension of use of personal information
  • When we receive a request for notification of the purpose of use, disclosure, correction, deletion, suspension of use, etc., (hereinafter referred to as "disclosure, etc.") of personal information acquired by the Hotel Group, we will respect the intention of the person in question, and after confirming that the identity of the requester, we will respond within a reasonable period of time to the extent stipulated by laws and regulations.However, we may refuse such a request if it is in violation of the law; if there is a risk of harm to the life, body, property, etc., of the person in question or a third party; if there is a risk of significant hindrance to the performance of the business of the Hotel Group; if the relevant personal information does not exist; if the requester's identity cannot be confirmed; or if the requester does not pay the prescribed fee, etc.When requesting disclosure, etc., of personal information, please fill in the required items on the prescribed application form, enclose documents required to confirm the identity of the person making the request (hereinafter referred to as "identity verification documents") together with the administrative fee and apply by registered mail to the Personal Information Inquiry Desk below. Please note that we cannot respond to requests not made via this method (including cases where you come in person).
• (6) Inquiries
  • A. Requests from the person in question
    • If the person in question is making the request regarding his or her own personal information, he or she is to fill out the application form applicable to the nature of the request, sign and seal it, and send it by registered mail to the Personal Information Inquiry Desk below, enclosing documents verifying his or her identity.
    • 1) Application form
      • ・Application form for disclosure of retained personal data
      • ・Application form for correction of retained personal data
      • ・Application form for suspension of use of retained personal data
      • ・Application form for notification of purpose of use of retained personal data
    • 2) Identity verification documents: enclose copies of any two of the following
      • ・Driver's license
      • ・Basic Resident Register Card
      • ・Abstract of family register (only necessary items such as your name and address)
      • ・A copy of your resident record (only necessary items such as your name and address)
      • ・An insurance card
      • ・Pension book
      • ・Pension certificate
      • ・Passport
  • B. Requests from an agent of the person in question
    • If an agent of the person in question is making the request, in addition to the application form (signed and sealed by the agent) and the agent's identity verification documents, the following documents are to be enclosed.
    • 1) Required documents
      • ・Power of Attorney
      • ・Registration Certificate of seal stamped on the power of attorney (issued within 3 months from the date of the power of attorney)
      • ・A copy of the official gazette or notice of family court judgment (guardians only)
  • C. Administrative fee
    • An administrative fee of 600 yen will be charged for each notification or disclosure of the purpose of use of personal information.
  • D. Personal Information Inquiry Desk
    • Address: 661-0976
    • JR Amagasaki Station North NK Building 1-2-12 Shioe, Amagasaki, Hyogo
    • Inside West Japan Railway Daily Service Net Company
    • Hotel Via Inn Secretariat "Personal Information Inquiries Section"
  • E. Method of notification of the outcome of requests
    • We will notify the person who made the request (using the name and address of the requester written on the disclosure request form, etc.) in writing by post (Japan Post's certified mail with delivery restricted to the addressee). In addition, if we choose not to grant the request for disclosure, etc., we will include the reason. Please note that notification may take a few days.
  • F. Purpose of use of personal information obtained via a request for disclosure, etc.
    • Personal information we obtain via a request from you for disclosure, etc., will be used only to the extent necessary for the procedure for disclosure, etc.In addition, any documents you submit will be properly disposed of.
• (7) Changes in "Our Basic Policy for the Handling of Personal Information"
  • We may change this policy without notice but we will update the updated date at the bottom of this policy when we change this policy.

• Please see below for the handling of the personal data of persons who are in the EEA. "Privacy Policy on the Handling of the Personal Data of Persons Who are in the EEA"
  • Updated: Marchi 12, 2021

1.Personal data to be collected

Through our site, we may collect the following types of personal data

• ・Information regarding contact information provided to us, such as name, age, address, nationality, telephone number, e-mail address, and occupation.
• ・In addition, we may obtain credit card information and other information necessary for the purpose of providing the services you request.

2.Purpose and method of use of personal data to be collected

The Company will use personal data within the scope of the following purposes of use.

• ・For customer management purposes, such as communicating with customers and responding to orders and requests.
• ・To provide information on products, services, events, etc., with consent when necessary.
• ・To conduct surveys and research on customer usage trends, etc., and to conduct business analysis.

3.Legal basis for handling

We collect and use personal data in accordance with the following legal basis

• ・Agreement
• ・Performance of contract
• ・Fulfillment of legal obligations
• ・Protection of public interest, exercise of public interest powers
• ・Protecting the vital interests of our customers
• ・Protection of legitimate interests within the scope of our business activities

4.Sharing with external parties

We may share personal data with the following business partners and third parties

• ・We may use third parties, such as IT service providers, to conduct our business.
  In such cases, it may be necessary to share personal data for the purposes described in Section 2.
  The shared personal data will be used in accordance with our instructions and for the original purpose.
• ・As required by law, we may disclose personal data to public authorities related to law enforcement in response to legal requirements,
  court orders, or requests from governmental or law enforcement agencies.

5.Security to protect personal data

• ・We take technical, physical, and organizational measures designed to protect personal data from accidental or unlawful destruction,
  loss, alteration, unauthorized disclosure or access, and other unlawful uses.
• ・Access to personal data is limited to authorized persons, based on the principle of minimum necessity.
  In addition, we are working on data security initiatives that take into account the risks associated with the use of personal data.
  This effort will be applied on an ongoing basis to protect personal data, taking into account industry standards.
• ・We are not responsible for the security of personal data transmitted to other companies' websites that are linked to this website.
  When using such websites, please check the privacy policies and practices of the respective websites.

6.Exercise of rights regarding personal data

Within the scope of applicable law, you may exercise the following rights with respect to your personal data

• (1) Right of access (Article 15 of GDPR)
• (2) Right to rectification (Article 16 of GDPR)
• (3) Right of Erasure (Article 17 of GDPR)
• (4) Right to restriction of processing (Article 18 of the GDPR)
• (5) Data portability (GDPR Article 20)
• (6) Right to object (Article 21 of the GDPR)
• (7) The right not to be subjected to decisions based solely on automated processes, such as profiling, that have legal effects (Article 22 GDPR)

7.Access

By accessing and using our website, you acknowledge that you understand and agree to the collection, processing,
international transfer and use of personal data as described in this Privacy Policy.
Where required by law, we will seek your explicit consent.
You can object to the use of your personal data for direct marketing purposes.
If you have any objection or wish to withdraw your consent, please follow the instructions in the direct marketing and other e-mails you have received,
or contact us at the contact information listed in Section 11.

8.Retention period

We will not retain personal data beyond the purpose for which it was obtained or the requirements of applicable law.

9.Cookie

Our website, like many other websites, may use cookies and other automatic information gathering programs,
subject to your consent where appropriate.
Cookies are functions that allow the Company's website to store information about the user in the user's browser or hard drive.
The use of cookies saves you from having to manually re-enter information stored on your hard drive.
Cookie Cookies also help us to improve the usability of our website by
recording how and when our website is used.
You can disable cookies in your browser settings,
but certain features of our website may not work.

10.Changes to the Privacy Policy

Without limiting the rights of individuals described in the Privacy Policy,
we may change the Privacy Policy from time to time without notice. If we change the Privacy Policy,
please check back periodically, as the date of the update will be noted in Section 11.

11.Contact us

If you wish to exercise any of the rights set forth in Section 6, or if you have any questions regarding the Privacy Policy or the protection and processing of personal data (including contacting the Company or the Company's Data Protection Officer),
please contact the agent listed below. Please note that the personal data obtained in the course of contacting us will be used only for the purpose of responding to your inquiry.

• 【EU/UK representative】
• You may contact our EU/UK representative using the contact details below.


• EU Representative：DP-Dock GmbH
• Address: Ballindamm 39, 20095 Hamburg, Germany
• Website：www.dp-dock.com
• E-mail Address:jr-west-hotel-via-inn@gdpr-rep.com


• UK Representative：DP Data Protection Services UK Ltd.
• Address: 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom
• Website：www.dp-dock.com
• E-mail Address:jr-west-hotel-via-inn@gdpr-rep.com

1.Disclaimer

• (1) The content posted by the Group on the Service does not reflect the opinions of the Group's officers or employees.
• (2) The Group does not guarantee the accuracy or completeness of any statement or claim made in the Service.
  We are not responsible for user content.
  For official announcements and views of the Group, please refer to the news release.
• (3) We do not promise to reply to all user content. Please understand that.
• (4) The Group reserves the right to change all or part of the contents of the Service without prior notice to users.
• (5) We reserve the right to suspend the provision of all or part of the Service due to circumstances beyond our control.
  The Group shall not be liable for any damages incurred by users as a result of such suspension.
• (6) Other than the Group's website, all other websites are operated by different clients.
  We are not able to answer questions regarding system operation,
  technical questions, or questions regarding the functions and usage of software provided by the site or third parties.

2.Compliance

All users are requested to comply with this social media policy and the terms of use for each social media.
We reserve the right to take appropriate measures, such as deleting any User Content that falls under any of the following categories of activities or content,
at our discretion and without prior notice to you.

• ① Actions that infringe or may infringe on the property or privacy of a third party or our group.
• ② Any action that causes or may cause disadvantage or damage to a third party or the Group.
• ③ Pre-election campaigning, election campaigning, or similar activities.
• ④ Acts such as proselytizing by a specific religion.
• ⑤ Actions that are or may be offensive to public order and morals.
• ⑥ Criminal acts, acts that lead to criminal acts, or acts that may lead to criminal acts.
• ⑦ False declarations or notifications, such as registering another person's e-mail address.
• ⑧ Acts for the purpose of business activities or profit-making, or acts for the purpose of preparing for such activities.
• ⑨ Defaming, disgracing, or discrediting a third party or the Group.
• ⑩ Acts that use or provide, or may use or provide, harmful programs such as computer viruses.
• ⑪ Any other actions that violate or may violate laws, regulations, or ordinances.
• ⑫ Any other actions that the Group deems inappropriate.

3.Copyright

• (1) The copyrights and other rights to the information displayed on the Service belong to the Group
  or to the right holders who have authorized the Group to use them, and are protected by copyright laws, treaties,
  and other laws of each country.
  Users are prohibited from using (including duplicating, altering, and distributing) the contents of this service beyond the scope of private use and other uses explicitly permitted by law.
  (including reproduction, alteration, distribution, etc.) of the contents of this service beyond the scope of personal use or other use expressly permitted by law.
• (2) All copyrights to the contents of messages sent directly from the Group to users through the use of the Service belong to the Group
  and may not be diverted or reproduced without the permission of the Group.
• (3) In the event that a problem arises with a right holder, other users, or a third party in violation of the provisions of this Article,
  you shall resolve the problem at your own responsibility and expense,
  and shall not cause any inconvenience or damage to the Group.
• (4) The Group reserves the right to change all or part of the contents of the Service without prior notice to users.
• (5) We reserve the right to suspend the provision of all or part of the Service due to circumstances beyond our control.
  The Group shall not be liable for any damages incurred by users as a result of such suspension.
• (6) Other than the Group's website, all other websites are operated by different clients.
  We are not able to answer questions regarding system operation, technical questions,
  or questions regarding the functions and usage of software provided by the site or third parties.

4.Use of posted content

The Group may use User Contents for the purpose of advertising, promotion, use promotion,
and product development without the consent of the person who posted the User Contents.
In such cases, the Group is not obligated to display the name of the user who made the original post.
Even if the User Content is similar to a product developed, announced, or sold by the Group in the future,
the contributor will not receive any compensation or rights associated with the development of the product.

3.About Links

• (1) Users are free to create links to the Service.
  However, links from websites that contain the following content are not permitted
  • ① Content that is offensive to public order and morals
  • ② Content that violates various laws and regulations
  • ③ Content that defames or slanders the Group (including its affiliates) or its affiliates.
  • ④ Other information that can be objectively judged to be damaging to the corporate value of the Group
• (2) When users link to the Service, they shall, in principle, link to the top page.
  Please note that the linked pages are subject to change or disappearance without notice.
• (3) We shall not be liable for any loss or damage arising out of the deletion or removal of any page.

6.What to do in case of unfair posting or problems

• (1) If a problem arises regarding the use of social media and it is assumed that the company will suffer some kind of damage or that the company will be affected,
  the company will take action based on decisions made in accordance with this policy and internal regulations.
• (2) The Group shall not be liable for any damage caused
  by any trouble between users or between users and third parties on the Service.
• (3) The Group will not be held responsible for any problems that may arise from the unauthorized use by third parties of text or links on the Group's official website or images of buildings taken by the Group,
  such as social media flare-ups.
  If it is determined that the Group has suffered any disadvantage as a result of such facts, the Group may make a claim for damages against the party concerned.