Apologies for unintended messages sent directing to phishing sites due to unauthorized access and notice regarding the possibilities of personal information leakage .

At VIA INN PRIME NIHONBASHI NINGYOCHO, operated by our company (JR West Via Inn Co., Ltd.), we have confirmed that the reservation management system (hereinafter referred to as the "management system") operated by Booking.com (headquarters located: Amsterdam, Netherlands) was compromised. Messages directing some customers to a phishing site were sent by a malicious person.
Additionally, we cannot deny the possibility that an incident that some of our customers' personal information has been leaked occurred. Details are currently under investigation, but we deeply apologize for the inconvenience and concern caused.