Definite: Apologies for unintended messages sent directing to phishing sites due to unauthorized acc

At VIA INN PRIME NIHONBASHI NINGYOCHO, operated by our company (JR West Via Inn Co., Ltd.),
we had confirmed that the reservation management system (hereinafter referred to as the "management system") operated by Booking.com (headquarters located: Amsterdam, Netherlands) was compromised.
Messages directing some customers to a phishing site were sent by a malicious person.

We deeply apologize for the inconvenience and concern caused and would like to inform following report on the facts that have been revealed through investigation since our announcement on November 25, 2024.